We just sold an item on Vinted, the buyer confirmed receipt, yet the balance remains stuck in the Mangopay wallet. The transfer to the bank account isn’t going through, or it has been showing “in processing” for several days. This situation, common and rarely serious, can be explained by specific mechanisms that can often be identified and resolved by oneself.
Mangopay KYC Verification: The Blockage That Vinted Doesn’t Clearly Explain
When a transfer is pending without an apparent reason, the first instinct is to check its KYC (Know Your Customer) status in the app. Mangopay, as a European payment institution, is subject to anti-money laundering regulations. An expired or illegible ID document is enough to freeze a transfer for several days.
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Since the update of Vinted’s Terms of Service on September 8, 2025, the platform has made it clearer that payments go through external providers like Mangopay, who are authorized to conduct additional checks. In practice, this means that Vinted itself does not control the release of the transfer once it has been sent to Mangopay.
If you receive a notification requesting proof of identity or a bank statement, you need to respond quickly. Each day of delay in sending the document postpones processing. The upload is done directly in the Vinted wallet settings, under the “Identity Verification” section.
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When encountering a persistent issue with a Mangopay transfer on Vinted, this is often where the crux of the problem lies, well before any potential banking issue.
Vinted Transfer Blocked on the Weekend: Classic or Instant SEPA
A transfer initiated on Friday evening may very well only arrive the following Tuesday. This is not a bug. Classic SEPA transfers are not processed on Saturdays, Sundays, and public holidays. Mangopay issues the transfer, but it is the European interbank system that imposes this schedule.
The situation changes with instant SEPA transfers, available at most neobanks and an increasing number of traditional French banks. When the seller’s bank accepts this format, the transfer can arrive in a few seconds, even on Saturday.
The problem is that you cannot choose the issuance method on the Mangopay side. The provider decides the channel used. If your bank only supports classic SEPA, the transfer will remain pending all weekend with no one able to do anything about it.
How to Know if Your Bank Accepts Instant SEPA
No need to look far: the information is usually found in your banking app settings or on your institution’s pricing page. Feedback varies on this point among banks; some still charge for this service while others include it by default.
Mangopay Anti-Fraud Control: When the Transfer Remains “In Progress” Without Explanation
A transfer can display the status “in processing” for several days without any document request appearing. This is likely a sign of a manual anti-fraud check triggered by Mangopay. These checks have increased recently, a phenomenon observed in other fintechs subject to the same European obligations.
Specifically, Mangopay can suspend an outgoing transfer if the algorithm detects unusual behavior:
- A suddenly high sales volume compared to the account’s history, for example after a series of bulk sales
- A recent change of bank details (new IBAN), which systematically triggers a re-verification
- A cumulative amount that exceeds an internal threshold triggering enhanced compliance review
In this case, the transfer is not refused, it is suspended. The distinction matters: a refusal generates an error message, while a suspension simply leaves the status pending. If no document is requested after a few days, contacting Vinted support remains the only option for an update.
Contacting Vinted Support: What Works and What Wastes Time
The usual reflex is to send a message via the chat integrated into the app. This is the right method, but the wording of the message affects the processing speed.
A vague message like “my transfer isn’t arriving” generates an automatic response asking you to wait. A structured message that includes useful information from the first send allows support to directly forward the request to Mangopay:
- The exact amount of the transfer and the date it was initiated from the wallet
- The destination IBAN (the last four digits are sufficient for verification)
- A screenshot of the current status of the transfer in the app
- The explicit mention that the identity verification is up to date, if applicable
Providing these elements from the first message reduces the number of back-and-forths with support, which must relay the request to Mangopay itself. We often talk about two intermediaries between the seller and the effective resolution of the problem.
Response Time of Vinted Support
Support generally responds within a few business days. Weekends and busy periods (sales, back-to-school) extend this timeframe. If the initial response is an automatic reply, you should follow up by specifying that the problem persists and adding any new details available.
Incorrect Bank Details on Vinted: A Common and Easy-to-Fix Cause
Before suspecting a Mangopay blockage, we sometimes overlook the simplest thing. An error in the registered IBAN causes a silent rejection of the transfer. The amount then returns to the Vinted wallet after a few days, without a clear notification.
To check, simply go to Settings, then “Payments” and compare the displayed IBAN with that on your bank statement. A single digit inversion is enough to cause the transfer to fail. If the IBAN has been changed recently, Mangopay may also trigger an additional verification before processing the next transfer.
A delayed Mangopay transfer is almost never a lost transfer. The cause is identifiable in the vast majority of cases: missing KYC document, incorrect IBAN, temporary anti-fraud control, or simple SEPA scheduling. Checking these four points in order allows you to resolve the issue without waiting for a response from support.